Buyers must read: If you have any questions about purchasing any products from our company, please contact us in a timely manner. We will solve the problem as soon as possible and give you a satisfactory answer:
1. Within 7 days of receipt (based on the date of receipt on the waybill), if any functional failure or quality issues are found, please contact us promptly for returns or exchanges; Failure to accept overdue payments and falsification of false reports will not be accepted once verified;
2. We will do our best to meet the color or style of the product specified by the customer. If the color or pattern style does not match, we will communicate with you in a timely manner to exchange colors or make out of stock.
3. If the buyer is dissatisfied or unsatisfied with the product, and there are no actual quality issues with the product, it shall not be used as a reason for return or exchange. Please be cautious when placing orders, and we will not be responsible for any backlog.
4. Customers need to open the box for inspection when receiving goods, regardless of whether the outer packaging box is damaged or not. If any products are damaged due to transportation issues, please ask the relevant transportation company to provide us with a certificate stamped with an official seal, and we will assist the customer in making a claim; If the goods are damaged or lost due to logistics, we will not be held responsible
5. Customers who need to return or exchange products should protect the integrity of the product packaging, complete accessories or related information, and ensure that it does not affect the secondary sales of the product. If the returned product packaging is incomplete, accessories or related information are incomplete; Unauthorized repair or modification; Not using or storing according to normal methods; Exceeding the product warranty period; If the returned product is labeled and falsified, we will not be responsible for returns or exchanges;
6. When customers discover product quality issues and return goods, please use regular express delivery to return them to our company. Our company refuses to accept any high freight express logistics such as collect express delivery or express delivery. The customer pays for the freight, and the company will subsidize the freight and actual cost of the goods according to the express delivery list after receiving the goods. If the customer returns the goods directly without communicating with customer service, we will not accept it;